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Home > HelpConsole 2012 > Error 401.2 - Unauthorized

Error 401.2 - Unauthorized

Problem:

The following error occurs after installing HelpConsole:

HTTP Error 401.2 - Unauthorized
You are not authorized to view this page due to invalid authentication headers.


 


Cause 1

The Web application is configured to use Integrated Windows authentication. However, the Windows Authentication feature is not turned on. Or, the Integrated Windows authentication native module section of the ApplicationHost.config file or of the Web.config file is not valid. To resolve this problem, see Resolution 1.

Cause 2

The Web application is not configured to use an authentication method. To resolve this problem, see Resolution 2.


Resolution 1

To resolve this problem, follow these steps.

Step 1: Turn on the Windows Authentication feature

  1. Click Start, type control panel in the Start Search box, and then click Control Panel in the Programs list.
  2. Click Programs and Features, and then click Turn Windows features on or off.
  3. Expand Internet Information Services, expand World Wide Web Services, and then expand Security.
  4. Click to select the Windows Authentication check box, and then click OK.

Step 2: Add the Integrated Windows authentication native module in IIS Manager

Click Start, type Inetmgr in the Start Search box, and then click Inetmgr in the Programs list. 

  1. If you are prompted for an administrator password or for a confirmation, type the password, or click Continue.
  2. In the Connections pane, expand the computer that is running IIS 7.0, expand Web Sites, and then click Default Web Site.
  3. On the Default Web Site Home page, double-click Modules.
  4. In the Actions pane, click Add Native Module.
  5. In the Add Native Module dialog box, click to select the WindowsAuthenticationModule check box, and then click OK.

Resolution 2

Configure the Web application to use at least one authentication method. To do this, follow these steps:
Click Start, type Inetmgr in the Start Search box, and then click Inetmgr in the Programs list.

If you are prompted for an administrator password or for a confirmation, type the password, or click Continue.
In the Connections pane, expand the computer that is running IIS 7.0, expand Web Sites, and then click Default Web Site.
On the Default Web Site Home page, double-click Authentication.
Click one of the authentication methods, and then click Enable in the Actions pane.




Applies To
HelpConsole 2012

Related Pages
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Properties
Article ID:
error_401_2___unauthorized
Views: 1757
Created By: admin
Modified By: Aaron
Created Date: 5/2/2013 4:39 PM
Last Modified: 11/20/2014 4:09 PM
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