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How to Speed up a Server Running HelpConsole

Sometimes, HelpConsole 6 may seem slow due to connection settings, firewalls, or server configurations.

Here are some troubleshooting tips that may determine the cause of the slow down:

​1. Check System Requirements

A server without the following may not run HelpConsole 6, or run the program slowly:

  • .Net Framework 4.0 or higher
  • Windows 7 / Windows 8 / Windows 2012
  • 4GB RAM  (8GB recommended to publish larger PDF manuals)
  • Hard drive Space: 500 MB

2. Test Project Speed

  • Make a new project.
    • If the new project is made quickly and runs smoothly, your other projects' size may be causing the slowness.
    • Reduce the size of the project.
  • Back up the project and upload it to (projects deleted weekly).
    • If the project is running quickly on this test server, your server is slow and the project is not the cause of the issue.

3. Test .NET Framework

If you are running HelpConsole 6 on an intranet, see if you can use HelpConsole 6 directly on the server and compare the speed.

  • Run HelpConsole 6 locally by entering URL using the syntax below:
    •  localhost/helpconsole6/projectname/default.aspx
  • If accessing HelpConsole 6 this way results in faster operations, the cause of the slowness is likely a firewall or a connectivity issue.

Determine if there is a problem with the .NET Framework on your server:

  • You will need to run HelpConsole 6 locally on the server.
  • ​In the URL bar of your browser, enter the following static .htm file address (or comparable a URL if you've named the directory where HelpConsole 6 is installed something else):
    • localhost/helpconsole6/_engine/mergeproject.htm
  • If the page loads quickly, but the help system is slow otherwise, there may be an issue with the .NET Framework installation.

4. Reinstall .NET Framework

  1. Uninstall the Microsoft .NET Framework:
    1. Go to the 'Windows Control Panel', then 'Program Features', then 'Uninstall or Change a Program'.
    2. Beginning with the newest versions of Microsoft .NET, uninstall every version.

  2. Download and install all of the following:

5. ​Reinstall IIS

Related Pages
How to Speed Up Page Loading Time

How to Apply HelpConsole 6 Service Pack

System Requirements

Installing IIS

Installing the Software

Uninstalling the Software

Article ID:
Views: 1140
Created By: Admin
Modified By: aaron
Created Date: 4/17/2015 9:51 AM
Last Modified: 4/27/2015 3:48 PM
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