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HTTP Error 404.0 - Not Found
This error can occur for both Static and Dynamic HelpConsole 6 help systems. This article will explain methods of troubleshooting you can do to determine the cause. In general, an HTTP Error 404.0 indicates that the resource being requested from the server isn't available.
If the virtual application is missing in IIS, then the installation of HelpConsole 6 did not execute correctly or the virtual application was removed from IIS.
You may need to re-write permissions for HelpConsole 6 as well if you experience another server error citing a lack of permissions for "RadAsyncUpload" to write to the Temporary Folder after re-adding HelpConsole 6 to IIS.
Go to your HelpConsole 6 file directory on the server (eg. C:/Program Files/HelpConsole 6/Project Name).
If you can't find the folder:
If you have uploaded your Static Help System to your web server and the URL is producing an Error 404, this may be something to do with the server's settings, or the content is not there anymore.
Backing up Your Project
Uploading a Project
What is a Static Help System?
What is a Dynamic Help System?
Publishing a Static Help System