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Publish PDF - Request Timed Out


You get this error when publishing a PDF manual for a larger help project (usually 200 pages or more). 

This typically occurs when a server-side function or macro executes for a period of time longer than the maximum timeout period allowed for server-side code execution.


Adjust the executionTimeout parameter in your application’s Web.config file, usually located in the folder "c:\program files\helpconsole 2010\"



If the timeout error still occurs after setting 'executionTimeout' to a larger number, try the following:
Publish a Section of the help project
If the project page count is higher than 200, then it may be just too large to publish. The alternative is to publish only a section of the manual. This can be done by clicking the ‘Selected Node’ checkbox on the publish form. 

Problem with a Specific Page
There may be a problem with one of the pages. For example something on a page causes the code to go into an infinite loop and also cause the project to timeout. Try creating a new project and publish to PDF. If you're able to publish it, this indicates that the problem is specific to your project, and not the installation. 

Firewall is blocking PDF Generation
Another possibility is that your firewall is blocking the PDF generation in some way. There have been cases where everything appears to work fine, but when publishing a PDF, it failed every time. To test this, try running "localhost/helpconsole2010" directly on the web server. By specifying 'localhost' instead of the computer name it will bypass the firewall. If the firewall is blocking the PDF generation, you should be able to add HelpConsole as a trusted application.

Applies to:
HelpConsole 2010
HelpConsole 2008

Article ID:
Views: 1367
Created By: aaron
Modified By: Aaron
Created Date: 11/13/2014 1:44 PM
Last Modified: 11/20/2014 4:20 PM
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